In keeping with the universal character of the Louvre’s collections, the Louvre-Lens is committed to ensuring the widest possible access.
The museum was conceived to be open to all and was designed to enable everybody to enjoy equal access to its artworks and services.
The Louvre-Lens recognises everyone’s cultural rights and the uniqueness of each visitor. Through its design and the services it provides, the museum guarantees and defends freedom of expression and individual rights.
The exhibition spaces are all located on a single level, enabling the disabled and people with pushchairs to move around freely without getting tired. At the entrance, a tactile line guides partially sighted and blind visitors. Tactile 3D braille maps are placed at the main entrances to the park and the museum for the use of everyone. Throughout the museum, the counters, cash machines and toilets are accessible to wheelchair-users.
The design of the displays in the exhibition spaces is also dictated by a desire for accessibility. The principle is a simple one: the Louvre-Lens caters for a diversity of visitors and does not reduce people to a single profile type. So all of the paintings, sculptures and objects, for example, are displayed at eye-level, including for wheelchair-users and children.
Universal access is complemented by dedicated facilities, including special parking spaces for the disabled close to the museum, loan of wheelchairs and loan of folding stools for people prone to tiredness.
The Louvre and the Louvre-Lens have drawn up a guide to popularisation. It ensures that all content is legible and immediately comprehensible for every person reading it. For example, beginning with its title, a work of art is described using simple terms: a general term (‘vase’) is preferred to a scientific one, which is given in parentheses (‘krater’); the story behind the object is explained clearly and in detail (‘Jupiter’ is defined as the ‘king of the Roman gods’).
Personal contact is central to this approach: every day, staff are on hand to assist each visitor in their discovery of the museum. In this personal approach, visitors are guided towards finding the answers to the questions they have.
Complementary, specially adapted aids are created to meet specific needs: multimedia guides offer a large amount of material in sign language and through audio description; a leaflet in braille enables the blind to touch around ten works that are reproduced tactilely (leaflet available on request from our visitor services staff).
Disabled people are advised to use the reduced mobility parking spaces by the drop-off point (reached via the rue Paul Bert in Lens).
Visitors who do not have documentation that entitles them to park in a reduced mobility parking space, they can be dropped off at the drop-off point.
You can also receive assistance from a visitor services assistant, by phoning us on 03 21 18 62 62 or emailing us at firstname.lastname@example.org
Warning: for people with reduced mobility, it takes much longer to reach the museum from the other car parks (see the simplified map below).